Six Ways We
Recover Your Money
From a single lost shipment to a comprehensive financial audit — every service we offer is built around one outcome: getting funds that belong to you back into your account, with no upfront cost.
Shipping & Logistics Refunds
Carriers charge for services they don't always deliver. Late arrivals, lost packages, damaged goods, and billing errors add up to thousands in unclaimed refunds every month — and most businesses never pursue them.
- We audit your full shipping history — going back months or years — to identify every eligible claim your team may have missed.
- Our specialists file directly with UPS, FedEx, DHL, and regional carriers using carrier-specific documentation formats that maximise approval rates.
- We track every open case and follow up persistently until each refund is either approved or formally denied with cause.
- No carrier access needed upfront — we work with whatever data you can share and handle the rest.
recovered to date
Every service runs on the same principle — you only pay when we win.
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resolution rate
E-commerce Purchase Refunds
Online marketplaces are profitable but complex. Incorrect charges, undelivered orders, return disputes, and platform resolution delays cost sellers thousands every quarter — often without them realising it.
- We identify overcharges, fulfilment failures, and return policy violations across every marketplace you sell on.
- Our team handles resolution escalations directly with platform support, cutting through the delays that typically stall internal teams for weeks.
- We manage the full documentation trail: order records, shipping confirmations, communication logs, and policy evidence.
- Covers both seller-side disputes (FBA errors, inventory discrepancies) and buyer-side refund claims that go unpaid.
Tax Refund Assistance
Tax authorities hold billions in overpayments. Whether it's a miscalculation, a change in your business structure, or a refund stuck in processing — these funds rarely return without active follow-up.
Overpayment Identification
We review your tax filings and payment records to uncover overpaid amounts across all tax categories.
Claim Preparation
Full documentation packages prepared in the correct format for each relevant tax authority.
Authority Follow-Up
Direct, persistent communication with HMRC, IRS, and other authorities to keep refund cases moving.
per client
resolution time
Chargeback Resolution
Unauthorised transactions, disputed payments, and merchant errors create chargebacks that drain revenue and damage your standing with payment processors. We build the case that gets your money back — and protects your account.
Case Assessment
We review the dispute, the transaction record, and the chargeback reason code to determine the strongest response strategy.
Evidence Compilation
Full documentation packages — receipts, delivery proof, communication records, and refund policy evidence — prepared to issuing bank standards.
Rebuttal Filing
We submit the representment within the required window, following each card network's specific protocols (Visa, Mastercard, Amex).
Arbitration if Needed
If the initial response is challenged, we escalate to arbitration and continue the case through to its conclusion.
Transaction Review & Audit
Most businesses don't know what they're owed because they've never looked. Our audit service systematically reviews every financial touchpoint — surfacing money that's been quietly sitting unclaimed.
Full Transaction Scan
We process your complete transaction history across all payment processors, platforms, and carriers — identifying patterns and anomalies that signal refund opportunities.
Multi-Channel Coverage
Shipping accounts, e-commerce platforms, bank statements, tax records — we audit every channel simultaneously rather than reviewing them in isolation.
Opportunity Reporting
You receive a detailed breakdown of every identified opportunity — amount, category, recovery likelihood, and recommended action — before we proceed.
48-Hour Turnaround
Initial audit results are typically delivered within 48 hours of receiving your data. No lengthy onboarding, no lengthy contracts required upfront.
Ongoing Monitoring
Clients on retainer receive continuous monitoring — new refund opportunities are flagged and actioned as they arise rather than building up over time.
Secure & Confidential
All financial data is handled under strict confidentiality agreements, with secure transfer protocols and no third-party data sharing.
Dispute Follow-Up & Negotiation
Filing a claim is only the beginning. Many refunds stall because providers don't respond, offer partial settlements, or rely on the claimant giving up. We don't give up.
- Every open case has a named owner on our team who tracks deadlines, responds to provider queries, and escalates when progress stalls.
- We manage multi-round negotiations — if a provider offers a partial settlement, we assess it against the full claim value before advising you.
- Regular status updates are sent directly to you, with no chasing required on your part.
- Where negotiation fails, we advise on formal escalation routes and can support the transition to dispute resolution bodies.
Us vs. Handling It In-House
Most internal teams lack the bandwidth, the specialist knowledge, and the carrier relationships to pursue refund claims effectively. Here's how we compare.
| In-House / DIY | Payment Recovery Services Performance-Based | |
|---|---|---|
| Upfront cost | Staff time + overhead | ✓ Zero upfront fees |
| Carrier-specific claim formats | Partial | ✓ All major carriers covered |
| Multi-round follow-up | ✗ Rarely sustained | ✓ Persistent until resolved |
| Historical audit (12+ months) | ✗ Resource-intensive | ✓ Full history reviewed |
| Tax authority liaison | Partial | ✓ Direct authority contact |
| Real-time case dashboard | ✗ | ✓ Full transparency |
| Named case manager | ✗ | ✓ Dedicated specialist |
| Average recovery per client | Varies significantly | ✓ $5,200 average |
No Recovery, No Fee
We earn a pre-agreed percentage of what we successfully recover. If we open cases and recover nothing, you owe us nothing. Every incentive we have points in the same direction as yours.
Performance-Only
Our fee is calculated purely on recovered funds. Zero retainer, zero hourly billing.
Agreed Up Front
The percentage is agreed before we begin work. No surprises when funds arrive.
Free Initial Audit
The discovery phase is always free — you see what we can recover before committing.