What Happens
Next
We work on a clear, structured timeline so you always know where your case stands.
Confirmation
You receive an email confirmation that your submission was received and a case number is assigned.
Manager Assigned
A dedicated case manager reviews your submission, contacts you if needed, and begins the formal audit.
Audit Report
You receive a detailed report outlining every refund opportunity identified — the amount, the source, and the strategy.
Claims Filed
With your approval, we begin filing claims, submitting documentation, and initiating negotiations on your behalf.
Every Channel
That Owes You Money
Shipping & Carrier Refunds
We audit shipment-level data from all your carriers to identify late deliveries, damaged goods, failed attempts, and billing errors eligible for carrier refunds.
Chargebacks & Transactions
We review your payment processing history to identify unauthorised chargebacks, failed payment disputes, and incorrectly settled transactions worth recovering.
Marketplace Disputes
We recover funds from unresolved marketplace disputes, incorrect seller fees, return fraud, and delayed refund processing across all major platforms.
Tax Overpayments
Our specialists identify VAT, sales tax, and corporate tax overpayments and dormant refund claims and follow up with tax authorities on your behalf.
Full Transaction Review
A comprehensive cross-platform review of your financial records to surface billing errors, double-charges, and unresolved credit notes across all providers.
Dispute Resolution
When cases stall, we escalate. Our team uses structured documentation and direct provider relationships to break deadlocks and enforce outcomes.
for clients
resolved
rate
complete your audit